Introduction
Welcome to Osinovo! These Terms and Conditions govern your use of our services and the website (www.osinovo.com), as well as the agreements formed between you and us when booking travel or related services. By accessing or using any services provided by Osinovo, you agree to comply with these Terms and Conditions. Please read them carefully before booking or using any services.
1. General Information
Osinovo is a registered travel company based in Bahrain, providing travel-related services including, but not limited to, flights, hotel bookings, car rentals, vacation packages, and tours.
- Company Name: Osinovo
- Company Address: Bahrain
- Contact Information: [email protected]
2. Acceptance of Terms
By booking a trip, making a reservation, or using our services, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.
If you do not agree with these terms, you must refrain from using our services.
3. Booking and Payment
- Reservations: All bookings are subject to availability. Once you make a booking through Osinovo, you will receive a confirmation email with the details of your reservation. This confirmation is not a guarantee until full payment is received.
- Payment Methods: Payments can be made using various payment methods, including credit/debit cards, bank transfers, or other payment systems we may support. All payments must be completed before finalizing the booking process unless otherwise specified.
- Currency: All prices on the Osinovo website are in Bahraini Dinars (BHD) unless otherwise stated. Conversion rates may apply for international transactions.
- Cancellation and Refund Policy:
- Flights: Airline tickets are subject to the airline’s specific cancellation policy.
- Accommodation: Hotel bookings may be canceled based on the hotel’s cancellation terms, which vary by property.
- Tours and Packages: Cancellation policies for tours and vacation packages may vary. Please refer to individual product details for specific terms.
- All cancellations must be requested in writing. Refunds, if applicable, will be processed in accordance with our policy and may take up to 14 working days.
4. Changes to Bookings
- Amendments: If you wish to amend your booking, you may do so subject to availability and any applicable change fees, which will be communicated at the time of amendment.
- Flight Changes: Any changes to flight tickets are subject to the airline’s terms and conditions, and may incur additional charges.
- Accommodation Changes: Hotel bookings are subject to the hotel’s change policy, and charges may apply for modifications to your stay.
5. Travel Documentation
It is your responsibility to ensure you have all the necessary documentation for your travel, including but not limited to:
- Valid passports
- Visa requirements
- Travel insurance
- Health or vaccination certificates (where applicable)
We are not responsible for any costs or issues arising from your failure to comply with these requirements.
6. Travel Insurance
We recommend that you purchase comprehensive travel insurance, including coverage for cancellation, medical emergencies, and lost luggage. Travel insurance can be purchased through Osinovo or a third-party provider.
7. Responsibilities of the Customer
As a customer, you agree to:
- Provide accurate and complete information during the booking process.
- Ensure that all passengers have the necessary documentation to travel.
- Follow all applicable laws, customs, and regulations of the destination country.
- Respect local laws and customs during your travel, and behave in a manner that does not disturb others.
8. Liability
- Limitation of Liability: Osinovo will not be liable for any direct, indirect, incidental, or consequential damages arising from your travel experience or the use of our website, including but not limited to delays, cancellations, or unforeseen circumstances.
- Third-party Services: Many of the services we offer (such as flights, accommodations, and tours) are provided by third-party companies. We act as an intermediary and are not responsible for the actions, errors, or omissions of these third parties.
9. Privacy Policy
We are committed to protecting your privacy. Your personal data will be handled in accordance with our Privacy Policy, which is available on our website. By using our services, you consent to the collection and use of your personal information as described in the Privacy Policy.
10. Website Usage
- Content Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Osinovo or its licensors. You may not reproduce, modify, or distribute any content without permission.
- Website Availability: While we strive to ensure that the website is available at all times, we do not guarantee uninterrupted access. We are not responsible for any downtime or issues arising from the use of the website.
11. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Kingdom of Bahrain. Any disputes arising from or in connection with these terms shall be resolved through arbitration or court proceedings in Bahrain.
12. Amendments to the Terms
Osinovo reserves the right to amend or update these Terms and Conditions at any time. Any changes will be posted on this page, and you are encouraged to review this page regularly for updates.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
