Last Updated: January 2025

Introduction
Osinovo (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.osinovo.com) or use our services, including hotel bookings and related travel services (the “Services”). By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or use our Services, we may collect the following types of information:

  • Personal Information: This includes data you provide to us when you make a booking, register for an account, or contact customer service. Personal information may include your name, email address, phone number, payment information, and travel preferences.
  • Booking Information: When you book a hotel or other travel services, we collect details such as your check-in/check-out dates, room preferences, special requests, and travel companions.
  • Usage Data: We collect non-identifiable information such as your IP address, browser type, device information, and how you interact with our website (e.g., pages visited, time spent, clicks).
  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you, track your preferences, and analyze site usage patterns.
  • Payment Data: When you make payments, your payment details (credit/debit card number, billing address, etc.) are processed by third-party payment processors. We do not store full payment card information.

2. How We Use Your Information

We use your information for the following purposes:

  • Booking and Reservations: To process your hotel bookings, confirm reservations, and provide customer support related to your travel plans.
  • Improvement of Services: To enhance and personalize your experience, improve the functionality of our website, and provide relevant travel offers and recommendations.
  • Communication: To communicate with you regarding your bookings, special promotions, new services, or other customer service inquiries.
  • Payment Processing: To process payments and manage transactions related to your bookings.
  • Analytics and Research: To analyze website usage patterns and improve our services based on customer behavior and preferences.
  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements with users.

3. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We share your information with third-party providers (e.g., hotels, payment processors) who assist us in providing the services you request. These third parties are obligated to use your data only for purposes related to our services.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests (e.g., subpoenas, court orders), to protect our legal rights, or to ensure compliance with applicable laws.

4. Third-Party Services

Our website may contain links to third-party websites, such as hotel partners or other travel-related services. These third-party websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of these external sites.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience with our website. Cookies help us remember your preferences, provide you with personalized content, and analyze website performance. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of the website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. Once your data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

We implement reasonable and appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccuracies in your personal data.
  • Deletion: You may request the deletion of your personal data, subject to certain conditions.
  • Objection: You can object to our processing of your data in certain cases (e.g., for marketing purposes).

To exercise these rights, please contact us at [email protected].

9. International Transfers

If you are located outside Bahrain, please note that your personal data may be transferred to and processed in Bahrain, where we operate. By using our website, you consent to the transfer of your data to Bahrain and other countries, where data protection laws may differ.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at: